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The New York Times
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Where the conversation begins. Follow for breaking news, special reports, RTs of our journalists and more. Visit http://nyti.ms/2FVHq9v  to share news tips.

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    The New York Times‏Verified account @nytimes Feb 9

    L.L. Bean is no longer interested in replacing the ratty sweatshirts or worn-down boots you bought from the company decades agohttp://nyti.ms/2EgGcWf 

    11:10 AM - 9 Feb 2018
    • 98 Retweets
    • 268 Likes
    • Ramona Cole Vianka Angel Dave Watt Carla Grant Embleton salsabil nemri n̢ͫ̎aͧͤ̂̈́͐t̎ͩ̑̀̈̚al̨̚ee͌͌ Andrew mcqueen sikes Sarah Molisa Jacque
    28 replies 98 retweets 268 likes
      1. JasonWakeUpCall‏Verified account @JasonWakeUpCall Feb 9
        Replying to @nytimes

        This is understandable. In 2017, I returned a broken VCR and some @GerberLife asparagus baby food that my daughter didn’t like and @LLBean gave me a new pair of boots.

        0 replies 1 retweet 6 likes
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      2. #Translation Goat‏ @NotThatGoat Feb 9
        Replying to @nytimes

        #Translation LL Bean sells crap now and they won’t stand behind it.

        1 reply 0 retweets 1 like
      3. Mara G.  ❄️ 🇺🇸 ❤️ 💛 💚 💙 💜‏ @mxgoldie Feb 9
        Replying to @NotThatGoat @nytimes

        #Translation lots of people returning 15 year old t-shirts and things they picked up in garage sales ruined it for the rest of us.

        0 replies 0 retweets 6 likes
      4. End of conversation
      1. New conversation
      2. Paul Morris‏ @paulandrosa1 Feb 9
        Replying to @nytimes

        Good business decision. A better one was when my family and friends boycotted you for life for supporting Trump. #usedtohavevalues #votewithmywallet

        1 reply 1 retweet 5 likes
      3. 1 more reply
      1. New conversation
      2. Regan McKendry‏ @LittleKingRegan Feb 9
        Replying to @nytimes

        It's unfortunate that after over a century, the company decides to turn its back on the loyal relationship it has built with its customers. Between this and the decreasing quality of their merchandise, they're quickly becoming just another retailer.

        1 reply 1 retweet 1 like
      3. Me.‏ @lekisland Feb 9
        Replying to @LittleKingRegan @nytimes

        I agree, but don't blame the company. Imagine how many people took advantage of their system. After working a company w/ similar replacement procedures I see why they came to that decision. You have your loyal customers and your customers that try to work the system.

        1 reply 0 retweets 2 likes
      4. Regan McKendry‏ @LittleKingRegan Feb 9
        Replying to @lekisland @nytimes

        The policy in place for over a century and built a strong and loyal following, people who at times took advantage of the policy, but losses were offset by a dedicated shopping base that bought more than they otherwise would have. They'll lose loyalty &business over this decision.

        2 replies 0 retweets 0 likes
      5. Abaddon‏ @Briguy5654 Feb 9
        Replying to @LittleKingRegan @nytimes

        Do you know for a fact that losses were offset by return customers? Relative to other retailers who do not have similar return policies?

        1 reply 0 retweets 2 likes
      6. Regan McKendry‏ @LittleKingRegan Feb 9
        Replying to @Briguy5654 @nytimes

        For a fact, no - I have no connection to the company. However, the policy was in place for over a century without issue. Only in 2015 did an outsider become CEO of @LLBean and now the return policy and free shipping are both scrapped.

        2 replies 0 retweets 0 likes
      7. Regan McKendry‏ @LittleKingRegan Feb 9
        Replying to @LittleKingRegan @Briguy5654 and

        Would also note that the overall quality of products from the company have declined markedly over the past few years. Put it all together and it seems a bit more than a coincidence.

        2 replies 0 retweets 1 like
      8. Abaddon‏ @Briguy5654 Feb 9
        Replying to @LittleKingRegan @nytimes @LLBean

        These are your assumptions

        1 reply 0 retweets 0 likes
      9. Regan McKendry‏ @LittleKingRegan Feb 9
        Replying to @Briguy5654 @nytimes @LLBean

        Yes there are my own beliefs, nothing factual. And like many other customers, I'll make my purchasing decisions based both on the faith I have in the quality of a product and the company's ability to stand behind it - something #LLBean will now only do for 12 months.

        1 reply 0 retweets 1 like
      10. 1 more reply
      1. dems +39 baby!‏ @krispekitty Feb 9
        Replying to @nytimes

        no worries, wasn't going to buy @LLBean anyway.https://www.politico.com/story/2017/01/trump-thanks-l-l-bean-linda-bean-233529 …

        0 replies 0 retweets 4 likes
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      1. Cathy  👸🏽‏ @Catherine_Maria Feb 9
        Replying to @nytimes

        @DaRiveter OH NO! ALERT YOUR GRANDMOTHER!

        1 reply 0 retweets 2 likes
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      1. razak‏ @johnyxxx12 Feb 9
        Replying to @nytimes

        They still accept return goods if it’s within 12 months which i think is a perfectly reasonable policy for everyone..

        0 replies 0 retweets 1 like
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      1. Andrew Coburn‏ @andycoburn Feb 9
        Replying to @nytimes

        I knew a guy in college who would abuse the hell out of their policy. I think he got 6 or 7 new pairs of shoes out of the one he bought...and that was 25 years ago. He’s probably still doing it!

        0 replies 0 retweets 1 like
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      1. New conversation
      2. NC Parker‏ @NC_Parker Feb 9
        Replying to @nytimes

        I once saw someone (successfully) return a pair of slippers their dog had torn up. They weren't "satisfied." This policy is a long time coming.

        1 reply 0 retweets 2 likes
      3. merdock379‏ @merdock379 Feb 9
        Replying to @NC_Parker @nytimes

        Or, they could just refuse the obvious scams and still serve their customers that willingly pay their higher prices for something in return.

        1 reply 0 retweets 0 likes
      4. NC Parker‏ @NC_Parker Feb 9
        Replying to @merdock379 @nytimes

        That appears to be the thrust of the change. Yet it all hinges on how they ultimately "work with customers to provide a 'fair solution' if products show defects after the return window has closed."

        0 replies 0 retweets 0 likes
      5. End of conversation

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