This is understandable. In 2017, I returned a broken VCR and some @GerberLife asparagus baby food that my daughter didn’t like and @LLBean gave me a new pair of boots.
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#Translation LL Bean sells crap now and they won’t stand behind it. -
#Translation lots of people returning 15 year old t-shirts and things they picked up in garage sales ruined it for the rest of us.
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Good business decision. A better one was when my family and friends boycotted you for life for supporting Trump.
#usedtohavevalues#votewithmywallet - 1 more reply
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It's unfortunate that after over a century, the company decides to turn its back on the loyal relationship it has built with its customers. Between this and the decreasing quality of their merchandise, they're quickly becoming just another retailer.
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I agree, but don't blame the company. Imagine how many people took advantage of their system. After working a company w/ similar replacement procedures I see why they came to that decision. You have your loyal customers and your customers that try to work the system.
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The policy in place for over a century and built a strong and loyal following, people who at times took advantage of the policy, but losses were offset by a dedicated shopping base that bought more than they otherwise would have. They'll lose loyalty &business over this decision.
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Do you know for a fact that losses were offset by return customers? Relative to other retailers who do not have similar return policies?
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For a fact, no - I have no connection to the company. However, the policy was in place for over a century without issue. Only in 2015 did an outsider become CEO of
@LLBean and now the return policy and free shipping are both scrapped. -
Would also note that the overall quality of products from the company have declined markedly over the past few years. Put it all together and it seems a bit more than a coincidence.
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These are your assumptions
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Yes there are my own beliefs, nothing factual. And like many other customers, I'll make my purchasing decisions based both on the faith I have in the quality of a product and the company's ability to stand behind it - something
#LLBean will now only do for 12 months. - 1 more reply
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no worries, wasn't going to buy
@LLBean anyway.https://www.politico.com/story/2017/01/trump-thanks-l-l-bean-linda-bean-233529 …Thanks. Twitter will use this to make your timeline better. UndoUndo
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@DaRiveter OH NO! ALERT YOUR GRANDMOTHER!Thanks. Twitter will use this to make your timeline better. UndoUndo
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They still accept return goods if it’s within 12 months which i think is a perfectly reasonable policy for everyone..
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I knew a guy in college who would abuse the hell out of their policy. I think he got 6 or 7 new pairs of shoes out of the one he bought...and that was 25 years ago. He’s probably still doing it!
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I once saw someone (successfully) return a pair of slippers their dog had torn up. They weren't "satisfied." This policy is a long time coming.
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Or, they could just refuse the obvious scams and still serve their customers that willingly pay their higher prices for something in return.
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That appears to be the thrust of the change. Yet it all hinges on how they ultimately "work with customers to provide a 'fair solution' if products show defects after the return window has closed."
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