how about they change their policy of overbooking? Oh, that's right. GREED.
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Our policy changes will ensure that we'll never lose $1Bn again so quickly
-ONE

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They will start charging an extra add on to be guaranteed not to get kicked off the plane.
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My policy to never fly
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Not enough to change one policy. The whole UA culture needs to be rethought.
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The law doesn't usually forgive criminal assaults. Why aren't those responsible arrested?
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And to think it'll only cost them $50mm to come to that conclusion
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They needed a disastrous social media incident to know this is a bad practice??
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to little to late i still won't fly united if the seats were free..
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Yea if more ppls felt that way! They'll change there tune!
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for sure....
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Pfffftttt..... Bullies a LONG time. Copped attitude w/ my elderly diabetic parents in 70s not allowing them to buy food on delayed flight.
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Yes indeed, the problem is poor leadership, not any single booking policy.
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It's ridiculous that United ever did allow its personnel to take seats of boarded passengers. I wasn't previously aware it could happen.
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You would think this would already be a thing, you know, putting CUSTOMER SERVICE FIRST!!!!
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So. Read that carefully... The operative word there is "boarded". Not really a change in policy... Just timing.
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