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The New York Times
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Where the conversation begins. Follow for breaking news, special reports, RTs of our journalists and more. Visit http://nyti.ms/2FVHq9v  to share news tips.

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    The New York Times‏Verified account @nytimes 20 Aug 2016

    All she wanted was to cancel a landline. But it wasn't easy. http://nyti.ms/2bqU8fV  via @nytopinionpic.twitter.com/4sLxWBILC3

    9:48 PM - 20 Aug 2016
    • 120 Retweets
    • 290 Likes
    • Roz Maureen Pearcy Jason Schmitt Eric Scott Anna Roubos Leila V. Hope chrizty Farah Bei
    14 replies 120 retweets 290 likes
      1. John Krill‏ @johnskrill 21 Aug 2016
        Replying to @nytimes @nytopinion

        I tried for a week to get my internet back online. Then it took 15 minutes to cancel. Got COX cable in 1 day.

        0 replies 0 retweets 0 likes
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      1. Bambino Medici‏ @bambino_medici 20 Aug 2016
        Replying to @nytimes @nytopinion

        Verizon is killing it's customers with excessive fees! My nightmare with Verizon lasted 1 month! Outages surcharges!

        0 replies 0 retweets 0 likes
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      1. VJ‏ @BlkForestGirl 20 Aug 2016
        Replying to @nytimes @nytopinion

        So happy that Delia is continuing the same honest wit her sister Nora was known to have.

        0 replies 0 retweets 0 likes
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      1. Samantha‏ @Samantha_Beeee 20 Aug 2016
        Replying to @nytimes @nytopinion

        @jalleninparis Reminds me of free!

        0 replies 0 retweets 0 likes
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      1. New conversation
      2. Ahmed Bawazir‏ @AhmedBawazir 20 Aug 2016
        Replying to @nytimes @nytopinion

        all I wanted from @verizon was a HS internet. I ended up with 3 false installation appointments & 70+ bill! The Worst

        2 replies 0 retweets 0 likes
      3. Verizon Support‏Verified account @VerizonSupport 20 Aug 2016
        Replying to @AhmedBawazir

        We are here to assist. Was the HSI service installed yet? Let us know. We want to help. ^JRA

        1 reply 0 retweets 0 likes
      4. Ahmed Bawazir‏ @AhmedBawazir 20 Aug 2016
        Replying to @VerizonSupport

        request cancelled and asked for acct. delete after 3 false appointments. If you want to help, stop sending me bills.

        1 reply 0 retweets 0 likes
      5. Verizon Support‏Verified account @VerizonSupport 20 Aug 2016
        Replying to @AhmedBawazir

        We can have our billing specialists investigate. Send us a DM so we may collect your info privately and refer to billing. ^JRA

        0 replies 0 retweets 0 likes
      6. End of conversation
      1. nobody you know‏ @JimCaligiuri 20 Aug 2016
        Replying to @nytimes @nytopinion

        I had a similar experience with ATT. It's a feature not a bug. Please open your wallet we want all your money.

        0 replies 0 retweets 0 likes
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      1. Carla Leaman  🌺 ✌🏼‏ @cl822 20 Aug 2016
        Replying to @nytimes @nytopinion

        Verizon sucks

        0 replies 0 retweets 0 likes
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      1. Mike‏ @MC21701 20 Aug 2016
        Replying to @nytimes @nytopinion

        slightly over-dramatize much?

        0 replies 0 retweets 0 likes
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      1. New conversation
      2. Verizon Wireless CS‏Verified account @VZWSupport 20 Aug 2016
        Replying to @apollo_aj

        We want to help find a plan that works for you and your wallet, follow & DM and we can review your account. *DSM

        1 reply 0 retweets 0 likes
      3. Tweet unavailable
      4. Verizon Wireless CS‏Verified account @VZWSupport 21 Aug 2016
        Replying to @apollo_aj

        We want you to be happy with your services. Have you tried uninstalling the updates and then reinstall the updates? *DMW

        1 reply 0 retweets 0 likes
      5. Tweet unavailable
      6. Verizon Wireless CS‏Verified account @VZWSupport 21 Aug 2016
        Replying to @apollo_aj

        Thank you for your response. Are you talking about paying for Redzone? What is the make and model of your phone? *DMW

        1 reply 0 retweets 0 likes
      7. End of conversation
      1. Josco‏ @JoscoJVTeam 20 Aug 2016
        Replying to @nytimes @nytopinion

        parody?

        0 replies 0 retweets 0 likes
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