great point which is heightened in the subscription economy...rebuilding the stickiness and value can be nearly as challenging as a new sale.
-
-
Thanks. Twitter will use this to make your timeline better. UndoUndo
-
-
-
Also when the new regime evaluates the challenges they face, is your product/project either a burning fire (which needs to be fixed) or a low hanging victory (which needs to be claimed). Otherwise it is just another competing priority, one of many.
Thanks. Twitter will use this to make your timeline better. UndoUndo
-
-
-
It's also often the easiest thing to justify changing
-
You are absolutely right Nick and Rav!
End of conversation
New conversation -
-
-
Very profound
@nrmehta. New leadership can be a killer and it doesn't matter how much value they are being returned by your product. It can be they like company X and they will move to it. That's a whole different kind of churn fighting that has to happen above the CSM.Thanks. Twitter will use this to make your timeline better. UndoUndo
-
-
-
If you have done your CS home work, sponsor change can become an opportunity for accelerated expansion. Show them the outcomes they have achieved before her and give her an idea how this could be accelerated under her new leadership with a new direction and refreshed KPIs...
Thanks. Twitter will use this to make your timeline better. UndoUndo
-
-
-
But on the positive side of things, if your tech truly provided value to the leader that has been replaced, the old leader should want to take you to their next endeavour!
- End of conversation
New conversation -
Loading seems to be taking a while.
Twitter may be over capacity or experiencing a momentary hiccup. Try again or visit Twitter Status for more information.