Maybe something involving % of customers affected, % of staff affected, and time...
@ollieglass I was thinking about entrenched companies or perhaps lots of connections to monolithic organisations/software - hard to change.
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@ollieglass But it's always easy to change if you have the right team... -
@ollieglass I think the Foursquare approach is the right one because of this. "Is [Hoxton Hotel] a good place to [get quiet work done]?" - 2 more replies
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