Maybe something involving % of customers affected, % of staff affected, and time...
@ollieglass But yet I'm certain that they did well by listening to their internal experts on how much or how little to change.
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@sebinsua thinking about what I mean by metric... I want a way to compare ability to change across companies, and to see how... -
@sebinsua that ability has grown or shrunk within a company. It doesn't have to be a number, or metric. Just a way of getting a read on that - 9 more replies
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