Maybe something involving % of customers affected, % of staff affected, and time...
@ollieglass Like, I expect that after every UX change by Facebook there has been a large measurable negative affect from the consumer.
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@ollieglass But yet I'm certain that they did well by listening to their internal experts on how much or how little to change. -
@sebinsua thinking about what I mean by metric... I want a way to compare ability to change across companies, and to see how... - 10 more replies
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