Maybe something involving % of customers affected, % of staff affected, and time...
@ollieglass "Affected" seems like a good verb to me. But I think measurement of change will be far too easily biased to be helpful.
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@ollieglass Like, I expect that after every UX change by Facebook there has been a large measurable negative affect from the consumer. -
@ollieglass But yet I'm certain that they did well by listening to their internal experts on how much or how little to change. - 11 more replies
New conversation -
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