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nite_moogle's profile
Russ Petersen
Russ Petersen
Russ Petersen
@nite_moogle

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Russ Petersen

@nite_moogle

Lead Rewards Designer on World of Warcraft at Blizzard Entertainment. This is a personal account, not a Blizzard account. Avatar by @cadistra

Los Angeles, CA
worldofwarcraft.com
Joined March 2008

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    Russ Petersen‏ @nite_moogle 15 Sep 2015

    Always always always listen to feedback, but always always always drill down to find the underlying reasons. Never take it at face value.

    10:47 AM - 15 Sep 2015
    • 8 Retweets
    • 16 Likes
    • Brian Inkrot My Creative Side Marie Buhtz Victors Sanctum ☘️chase christian☘️ Kerrinen Hope 🌱 Zain Michael IamMe
    9 replies 8 retweets 16 likes
      1. Atanae‏ @atanae 15 Sep 2015
        Replying to @nite_moogle

        @nite_moogle Exactly. That's what I do for a living, listen to feed back and ascertain what the root cause is.

        0 replies 0 retweets 0 likes
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      1. Atanae‏ @atanae 15 Sep 2015
        Replying to @nite_moogle

        @nite_moogle I find customers/clients communication much like my cat: a lot of indiscriminate howling & biting when you probe for the source

        0 replies 0 retweets 1 like
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      1. August Bigelow‏ @atbigelow 15 Sep 2015
        Replying to @nite_moogle

        @nite_moogle At work, we always try to figure out what the user's end goal is. Specific suggestions are too specific.

        0 replies 0 retweets 0 likes
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      1. New conversation
      2. Jakob Sohn‏ @jakobsohn 15 Sep 2015
        Replying to @nite_moogle

        @nite_moogle Hope to see this happen in Legion beta, now that process/growth problems we saw clearly in WoD beta are no longer an issue.

        1 reply 0 retweets 0 likes
      3. Jakob Sohn‏ @jakobsohn 15 Sep 2015
        Replying to @jakobsohn

        @nite_moogle And I hope this means you'll listen to feedback and allow flying in Broken Isles in patch 7.0, so I can return to playing WoW.

        1 reply 0 retweets 0 likes
      4. Show replies
      1. Berry Quite Contrary‏ @berrysbramble 15 Sep 2015
        Replying to @nite_moogle

        @nite_moogle Are you sure you aren't a librarian? That's precisely how we are trained to handle reference queries.

        0 replies 0 retweets 0 likes
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      1. NetherlordDrothvader‏ @Drothvader 15 Sep 2015
        Replying to @nite_moogle

        @nite_moogle People aren't always saying what they think they're saying. Always find the root complaint.

        0 replies 0 retweets 0 likes
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      2. Mr. Robot‏ @AskMrRobot 15 Sep 2015
        Replying to @nite_moogle

        @nite_moogle If Ford asked people what they wanted: A faster horse. Underlying reason: I want to go faster :)

        1 reply 0 retweets 2 likes
      3. Russ Petersen‏ @nite_moogle 15 Sep 2015
        Replying to @AskMrRobot

        @AskMrRobot this is my favorite example

        1 reply 0 retweets 0 likes
      4. Show replies
      1. My Creative Side‏ @JacCalland 15 Sep 2015
        Replying to @nite_moogle

        @nite_moogle sadly with wows yearly expansions there is no time to fix any problems after launch. They only put a plaster or a hat on it.

        0 replies 0 retweets 0 likes
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