Responsive design means your work must scale up *and* down. “One operator had apparently enlarged the font size on their computer screen, perhaps cutting off Mr. Buttigieg’s name from the list of options [causing the Iowa Caucus results to be held back].”https://www.nytimes.com/2020/02/01/us/politics/des-moines-register-polls-iowa-caucus.html …
If the average age of the caller was between 30-60 and the font size was 11, this team needs more funding for their user research or design system!