Hmm, our YouTube Premium Purchases support team can help you with this, contact them here: https://goo.gl/m11wvR . Hope this gets resolved.
@TeamYouTube hey guys, I bought the Matrix last night to watch on youtube- the sound was so low on it that it was hardly watchable- any chance of a refund? You'll see that I got about 5 minutes into it. Thanks.
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Thanks. Twitter will use this to make your timeline better. UndoUndo
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