netomi

@netomi_official

Automatically resolve customer service issues across email, chat, social and voice with Netomi. (FKA )

Vrijeme pridruživanja: lipanj 2015.

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  1. proslijedio/la je Tweet
    3. velj

    Delight your customers with enhancing apps by , , , @syncpenguin, & . These apps will ease your to let you focus on what matters the most — . More:

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  2. 27. sij
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  3. 23. sij

    There's a real struggle retailers are facing and it has to do with how they manage (or don't manage) their data. Partho Nath discusses what retailers can do better when it comes to data-driven customer service:

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  4. 22. sij

    New data suggests email is the best channel to optimize your customer experience. Take a look at this infographic for all the customer service stats. Some of them may surprise you.

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  5. 21. sij

    Going the extra mile may only be a fist-bump away. Here's how one Chick-fil-A employee makes their customers' drive-thru experience unique.

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  6. 21. sij

    Does matter more in different U.S. cities? We were curious. Check out our latest on how good and bad impact business ratings in 7 major U.S. cities.

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  7. 20. sij

    When it comes to customer service "Aim for Advocacy, Not Loyalty." An excellent reminder to start the week. Anthony Cusumano details the perils and pitfalls of not treating customers right. Read more about it here:

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  8. 7. sij

    When a issue or question arises, 47% of people prefer to contact a company over email than any other channel. Learn why customers say email is the best channel for in our latest .

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  9. 6. sij

    We're excited to announce the new Netomi Virtual Agent app for . customers now have access to our powerful and can easily boost agent productivity and delight customers with immediate resolutions.

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  10. 24. pro 2019.

    The biggest opportunity for rapid and radical improvement is adding () to your email response systems.

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  11. 19. pro 2019.

    The rise of will enhance employee value, not diminish it. In , the effect on the human agent’s role will be significant.

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  12. 17. pro 2019.
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  13. 13. pro 2019.

    High five to for predicting 5 customer service we're likely to see in the next 5 years that will totally reshape the industry. What trends would you add to his list?

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  14. 12. pro 2019.

    Brand new from : "In 2020, retailers will move beyond AI pilots and AI adoption will start to take off across the sector." Check out the full article:

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  15. 11. pro 2019.
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  16. 2. pro 2019.

    A new month, a new office! We're excited to officially move into our . Amazing advances in are happening through the balloon arch. Can we tell you about it?

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  17. 26. stu 2019.

    It's like TSA pre-check, for . We're excited to announce the launch of 's AI-powered Juliet on .

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  18. 20. stu 2019.

    M&E companies consistently are found to have among the worst and . Does conversational hold the keys to drive M&E revenue growth, customer happiness and market share?

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  19. 19. stu 2019.

    Email will dominate as the digital channel of choice for the foreseeable future. Read why.

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  20. 13. stu 2019.
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