Needle, Inc.

Retail executives said online sales have remained strong even as store traffic has increased this spring. #retailenvironment #retaildata #ThirdChannelhttps://cnto.io/u3iKQEQuz 

Many customers are choosing to stick with the e-commerce options they counted on during a time of great uncertainty. Omnichannel is here to stay. #omnichannel #consumereducation #consumershttps://cnto.io/jro11xeWM 

Now, Ralph Lauren’s strategic focus on connected retail isn’t just driving better customer experiences and sales, but also is getting noticed throughout the industry. #customerexperience #retailenvironment #futureofretailhttps://cnto.io/4xMPBMyzZ 

Customers will also be able to choose ship-to-store and text store employees about current sales, product availability, and other offers. #futureofretail #Brandretailexecution #retailenvironmenthttps://cnto.io/IBwxd613Q 

While driving growth for brands is more critical than ever, how people discover brands is rapidly evolving. #ecommerce #ThirdChannel #Brandretailexecutionhttps://cnto.io/lgYfvBqOu 

We discuss key metrics within e-commerce product returns in the US and present four strategies that retailers can implement to improve the online returns process. #retailreturns #ecommerce #retailenvironmenthttps://cnto.io/txiqgi5vbI 

Walmart is doing its best Amazon impression, and while it hasn’t generated Amazon-like stock returns of late, or even S&P 500 –like ones, it is planting seeds for long-term growth. #walmart #ecommerce #ThirdChannelhttps://cnto.io/UyRYF6gJt 

The fastest-growing e-commerce category in 2020 was food and drink, with combined online sales at Walmart, Target and Kroger nearly doubling. Despite online growth, stores will still account for three-fourths of retail. #futureofretail #retailenvironmenthttps://cnto.io/vhRjFd9czG 

“If you’re a customer talking to an in-store person via video chat, you’re twice as likely to buy from them than if talking to a person in a contact center,” Paz says. #virtualshopping #futureofretail #ThirdChannelhttps://cnto.io/sPhpldxk7I 

Forward goals include: By 2030, Target aims to be the market leader for creating and curating inclusive, sustainable brands and experiences. Target aims to be net zero enterprise by 2040 in new sustainability strategy. #futureofretail #brickandmortarhttps://cnto.io/JM6AzUABrp 

Zhang says "The general lesson of our research is for retailers to create a concrete, tangible, and multi-sensory experience for customers buying products that require this physical engagement." #physicalretailers #physicalstores #brickandmortarhttps://cnto.io/66xXABhiZ 

Apparel and accessories will see US sales jump nearly 30% in 2021, making the retail category by far the fastest growing in the US, as some consumers resume their pre-pandemic ways of life. #futureofretail #retaildata #apparelhttps://cnto.io/0IN2ufmic 

Digital line reviews offer the opportunity for applying predictive analytics, Voice of the Customer (consumer feedback), and other data points into the decision-making process. #retailindustry #Brandretailexecution #ThirdChannel #futureofretailhttps://cnto.io/tfZMqcwkJw 

While it already offers consumer products through partners like Target, Netflix opening an e-commerce shop will give it greater control over revenue opportunities. #ecommerce #netflix #retailenvironmenthttps://cnto.io/dREHcEAWJ 

As shoppers walk through the store, WalkOut keeps track of what is getting added and removed from the cart, showing the items and their prices on the touchscreen. #futureofretail #ThirdChannel #retailenvironmenthttps://cnto.io/4Mmp0qETQ 

Changing with the times: It's an exciting time to be in retail as there are so many ways consumers want to shop, whether through contactless, in-store options, BOPIS or curbside. #multichannelshopper #omnichannel #physicalretailer #brickandmortarhttps://cnto.io/TllyQUgGu 

New-age tech tools exist today that can help brands to optimise their messages based on their past interactions with each customer as well as each customer’s behavioural pattern. #omnichannel #customerchat #customerexperiencehttps://cnto.io/Df2kOnP6F 

Most omnichannel onboarding experiences focus on 2 key channels—in-app messages and onboarding emails—with support from a few others. #omnichannel #customerexperience #ThirdChannelhttps://cnto.io/pQHQ73WMM 

The truth is that physical stores are poised to make a big comeback: In-store retail is still the dominant retail channel, and it's still very much part of the customer journey. #experientialretail #brickandmortar #ThirdChannelhttps://cnto.io/x9OOZJmV9