@TeamYouTube I have a really weird thing happening when trying to claim my custom URL - here's a screenshot of the issue: https://www.useloom.com/share/bd0c92cbcb374c93b696c460112610d2 …
Can you please help?
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Replying to @natnjodie
Thanks for reaching out. Have you tried clearing the cache and cookies? Also, let us know if using 'Private Browsing' or a different browser helps in fixing the issue.
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Replying to @TeamYouTube
Thanks - but it didn't work. I cleared cache on Chrome and used incognito window, then tried safari and Firefox - all showed up the same as in the video - the URL ends at /c/
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Replying to @natnjodie
Appreciate you trying those steps! Could you file a feedback report with these steps: https://goo.gl/1ckkO5 ? While every individual report may not get a direct response back, we do review everything and use the details to investigate and fix issues.
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OK thanks - have sent the feedback and will wait for the issue to be fixed hopefully soon so I can claim the custom URL that youtube is suggesting I can have which is /NatnJodie
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