Some more on his business herehttps://twitter.com/nachkari/status/1148060003837853697?s=21 …
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No path is linear.... from personally bankrupt to multibillionaire, anything is possiblepic.twitter.com/kFJb3pzBOH
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Great interview with his co-founder on how they got into the business They provide origination (via brokers) and servicing of mortgages to non-bank financials w/o the abilities.https://m.youtube.com/watch?v=yoqBCtnMIFo …
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They realized fast turnaround and customer satisfaction is their north star. So in 1988 (!!!) they built a custom underwriting product to give real time pricing, faster than their competitors that brokers would reach out to
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When we talk about “tech enabled businesses” the tech is the means, not the end. The means to better serving the customer, improving satisfaction, etc. tech alone with mediocre operations, or no culture of customer service misses the pr
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For some reason, companies get a higher valuation if they hire some engineers.... i talk to some people who tried to use their services and it was awful. First nail CX and Customer support... then hire engineers
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Unreal, great read/interview
Hvala. Twitter će to iskoristiti za poboljšanje vaše vremenske crte. PoništiPoništi
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Amazing thread. Thanks for the share
Hvala. Twitter će to iskoristiti za poboljšanje vaše vremenske crte. PoništiPoništi
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Love this
Hvala. Twitter će to iskoristiti za poboljšanje vaše vremenske crte. PoništiPoništi
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Hvala. Twitter će to iskoristiti za poboljšanje vaše vremenske crte. PoništiPoništi
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