@YouTube your latest Samsung update sucks butts!!! I constantly have to restart the app. It keeps getting stuck on a black screen whether it's an ad or the video I'm trying to play. I can't undo the update so I'm stuck. Help!!!!
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Replying to @nAmEnOhAvEi
Thanks for reaching out. Could you try uninstalling and reinstalling the app after restarting the device to see if makes any difference? Also, make sure there are no software updates pending for your device. Keep us posted.
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Replying to @TeamYouTube
I already said I can't uninstall it and no pending updates. The last time you guys updated it the entire app was replaced with the HBO app. I was able to fix it with an HBO uninstall and reinstall of your app, but this time that's not working. Your update jacked everything up.
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Replying to @nAmEnOhAvEi
Appreciate your efforts. As a next step, please login to the account/device you're experiencing issue with and send a feedback report: https://yt.be/help/feedback . You may not get a response, but we do review everything and use the details to investigate and fix issues.
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Replying to @TeamYouTube
Bruh...you said log into the account and device. The device tells me to go to a computer. How is that going to help???
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Replying to @nAmEnOhAvEi
Sorry for the confusion. This is a known issue. We've had similar reports from other users too and are looking into it. Appreciate your patience in the meantime.
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Thank Pudge! I can't wait for it to be fixed. Couldn't even finish a video last night. It kept ending videos in the middle and jumping to the next video like it had finished playing the one I was watching.
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