A former Obama White House staffer once told me that the hardest part of the job wasn’t the flashy and controversial headline-getting stuff; it was the relentless stream of important, often under-the-radar problems to be solved for Americans. I think about this every day.
Replying to @ashleymayer
As a designer, I more and more think about my job in a similar way. Both externally toward users, and internally toward my team.
12:47 PM - 7 Jan 2018
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