Also think designers should spend ample time with their customer service teams. Understand the problems through a firehose.
@Soengle Tons of login issues. Bet those are universal across all products that have sign in. Eye-opening.
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@mwichary Makes sense. And troubling too, since a good portion of designers probably never think to touch the login again. -
@Soengle It’s also just a complicated area and a lot of legacy expectations. We don’t have passwords (good), but… people expect passwords. - Show replies
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