Also think designers should spend ample time with their customer service teams. Understand the problems through a firehose.
@Soengle I sit next to our support team and shadowed them for a day, too. Agree it’s crucial; agree it feels like a (frustrating) firehose.
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@Soengle Tons of login issues. Bet those are universal across all products that have sign in. Eye-opening. - Show replies
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