To look into this further, we'd suggest you to contact our Purchase support for further assistance: http://goo.gl/m11wvR . Hope this gets resolved.
@TeamYouTube your app is broken. I wanted a refund for a movie that wouldn't play but your app wouldn't let me, then went to contact support and the place where the function was supposed to be was gone. I want my money back!
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That link just takes me back to your broken help and feedback page. Give me my money back.
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