Not saying you should disregard the Emerson numbers, but two things jump out: Landline-only IVR AND weighted to 2012pic.twitter.com/AHliw39oFY
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Fair enough. (like I've said before, same was true of Brexit...)
sure, and as @SeanTrende said, maybe the LAT special sauce is on the money. But in this case it's just shoddy practices.
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