@TeamYouTube Tried chatting and got nowhere. Need to report a bug. KCEN (NBC local) is supposed to be available in 76657. It is available in ALL surrounding zip codes for miles in every direction. But if I go to main website and put in this zip it says it is not available. Help.
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Replying to @mrdctaylor
Thanks for reaching out. Some parts of the Waco-Temple-Bryan area will have KAGS as the local NBC affiliate station instead of KCEN. For more info you can set up a call back to get in touch over the phone with our live support teamhere: https://yt.be/help/KXtj . Hope this helps.
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Replying to @TeamYouTube
Thanks for the reply. Unfortunately I don’t get KAGS either. I don’t get *any* NBC. And all of the towns on all sides of me in every direction get KCEN. And I got KCEN and KAGS both with DirecTV Now. Any idea what’s up with that?
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Replying to @mrdctaylor
Thanks for the info. Just to confirm, have you checked your custom live guide if it's available? Let us know and we'll look into it.
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Replying to @TeamYouTube
Good thought. But no, that’s not the issue. :-( Let me know what you think. Very strange that there’s a single zip code that doesnt get it in the middle of all the others. That way on your website too. Put 76657 in and it shows KCEN not available.
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Replying to @mrdctaylor
Thanks for confirming. We're currently looking into it and appreciate your patience in the meanwhile.
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Replying to @TeamYouTube
Thanks so much! More info...these towns/zips are on all sides of 76657 and get KCEN: Oglesby / 76561 Gatesville / 76528 Moody / 76557 Crawford / 76638 Woodway / 76712
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Replying to @mrdctaylor
Hey David, thanks for bringing this to our attention, and for your patience while we've been looking into it. We're happy to inform you this should now be resolved, and KCEN should be available in your zip. Let us know if you're still having issues accessing it.
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Thank you for following up! I can confirm that it has indeed been fixed, which is fantastic news!
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