@TeamYouTube I cannot see or load any banner of the channels and the profile photos do not appear when I am from the browser. I've tried cleaning the history, changing the network, changing the browser, but nothing works. Help!
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Replying to @motdream
Hmm, have you just recently changed your Channel art and Icon? If so, then you'll just have to wait for a bit to see the changes. If this is not the case, send us some screenshot of what you see as well as your channel URL. Keep us posted.
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Replying to @TeamYouTube
The error does not happen with my channel but when I try to navigate in the other channels or want to see comments from other videos, user profile photos and banners do not load
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Replying to @motdream
Hmm, can you try using other devices? Sign out and sign back in of the app. Also, make sure you're using an updated version of the app and a stable internet connection. Let us know how it goes!
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Replying to @TeamYouTube
It does not happen in the application, only on the website. I have used other browsers, I have deleted the history and I have changed the network and nothing works
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Replying to @motdream
Thanks for sharing the details. Can you also submit this using our feedback tool? Here are the steps: https://yt.be/help/feedback . This will help us track, collect & prioritize the requests, thanks!
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I will do that, but there is no solution you can offer me? Or a reason why this is happening? There have been no more reports of this style? @TeamYouTube
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