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expenses ( losses) in a number of ways.” Do the right thing please and help her at least get her claim granted so she can get some of her lost items again. - long time southwest customers (entire family); very disappointed in all of this
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Rules re: reimbursing passengers for lost luggage and has warned other airlines that their baggage reimbursement policies appear to violate Federal regulations. “We have learned that a number of airlines have adopted policies that purport to limit reimbursement for such
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- According to Market Watch, the Air Travel Consumer Report released by the Transportation Dept. says SW ranked 9th worst in mishandled baggage. -The WDJ reported that the Dept. of Trans. fined Spirit Airlines $375,000 for violation of Federal
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Ticket agent; they didn’t have one in place on 5/20/19 according to agent -airlines are supposedly using the World Tracer comp. system;but that requires initiating a manual process,which has been a sticking point with baggage handlers unions, who say that isn’t in their contract
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they are also saying the claim had to be post- marked within 30 days I challenge anyone to find that anywhere on their claim forms or lost luggage information -the “ Tracer” system was installed at the Denver airport this past fall according to Denver SW
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- claim specialist is Tye- 404-600-6750x1014 -6:30am- 3:00pm EST - They have had my luggage for 208 days -Southwest initial claim made via email -followed by itemized, hard copy claim on Southwest forms -they are saying they sent email to me but I don’t have
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3 pair gold earrings 1 diamond and gold crucifix on twisted silver/ gold chain 1 velvet pouch containing sterling silver unique “ door knocker “ design necklace on silver chain
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Green striped - Apple power cords and connectors (4) - several pairs pajamas -jewelry: in zippered suitcase pouch Black mesh zippered pouch- containing 4 pairs pearl earring studs 1 pair crystal rectangular earrings 2 pair silver earrings
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-several pairs Lands End corduroy slacks -one pair white slacks -one pair light gray slacks -blue and white sweater -beige and white cardigan -white zippered cardigan sweater - navy blue slippers - Timex Week-ender watch -3 watchbands: white, pastel striped, navy/
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in suitcase zippered pouch ( right side of suitcase) with MY NAME on receipts Kindle -Almost full bottle Ralph Lauren “ Romance” perfume -Clear plastic bag on top with children’s drawings -pair of women’s black flat shoes -pair of women’s white leather tennis shoes
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Luggage info: Flight # 1408 Date: May 20,2019 Denver ( DEN) to Chicago (MDW) Incident Report # MDWWN02476670 Suitcase description: Blue/ grey hardcase Both Southwest & American paper tags attached Bagtag: 8526311956 PNR: P3P877 Identifiable contents: -Multiple paper receipts
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