@TeamYouTube I've loaded three videos twice and they all freeze after a few seconds w/ audio still playing.
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Replying to @mlswartz22
We'd like to help. What device are you on? Are you seeing any error message? Let us know and we'll take a look.
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Replying to @TeamYouTube
This is a video specific problem. Take a look: https://youtu.be/_jFUElSpxlw
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Replying to @mlswartz22
Thanks for sharing the video URL. Looks like the video plays fine on our end. Let's try a few troubleshooting steps mention in the Help Center article to check if it does the trick: https://goo.gl/L7FF1u . Keep us posted.
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Replying to @TeamYouTube
The problem videos are H.264. I made a test video w/ MP4 and uploaded. It is playing fine! Your feedback please.
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Replying to @mlswartz22
Got it! Have you checked our Help Center article to know more about the H.264 encoding settings: https://goo.gl/auAMEA ? Let us know if that helps.
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Replying to @TeamYouTube
I have hundreds of videos on Youtube rendered w/ the same H.264 (m2t) settings and have no problem playing them and get lots of views, so others don't have a problem either. I'm betting it's your processing system that's bugged!
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Replying to @mlswartz22
To help the right team better investigate, please login to the account experiencing the issue & send a feedback report directly from YouTube: https://goo.gl/WdI0BK . You may not receive an individual response, but the details will help us identify & fix issues, thanks.
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I've sent the report. Thanx for your help on this issue.
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