Michael Tsai on Twitter: "@ClarkGoble Different issue? Internal system said order was canceled/refunded, but the customer one says it was shipped. Shouldn’t happen."

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Michael Tsai ‏@mjtsai Aug 7

Walmart order placed July 8, said to arrive July 12, Web site says it’s on the way, called today and told canceled/refunded July 15 bc lost.
1 like
Clark Goble ‏@ClarkGoble Aug 7

@mjtsai to be fair that may be USPS/FedEx. Had order to someone screwed up first by postal then FedEx. Cost me $100+
Michael Tsai ‏@mjtsai Aug 7

@ClarkGoble My issue is not that it got lost (happens) but that their customer Web site does not show the same info as their internal one.
Clark Goble ‏@ClarkGoble Aug 7 Provo, UT

@mjtsai Automated systems are like that. When a customer calls I always do a manual search on FedEx to be sure.

‏@mjtsai

@ClarkGoble Different issue? Internal system said order was canceled/refunded, but the customer one says it was shipped. Shouldn’t happen.

4:58 PM - 7 Aug 2016

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