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mjtsai's profile
Michael Tsai
Michael Tsai
Michael Tsai
Verified account
@mjtsai

Michael TsaiVerified account

@mjtsai

Mac Software Developer

Joined August 2007
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    1. Dave Dribin ‏@ddribin 5 Dec 2015

      Another LED bulb disaster. Put two into garage door. One doesn't work. The other flickers when the motor is running and turns off otherwise.

      0 replies 0 retweets 2 likes
      Michael Tsai Verified account ‏@mjtsai 6 Dec 2015

      @ddribin Just had a Cree bulb with a 10-year warranty die after 8 months. Another is flickering. Hard to actually use the warranty.

      8:57 AM - 6 Dec 2015
      0 replies 0 retweets 0 likes
        1. Chris Foresman ‏@foresmac 6 Dec 2015

          @mjtsai @ddribin Whyis it hard to use the warranty?

          0 replies 0 retweets 0 likes
        2. View other replies
        3. Michael Tsai ‏@mjtsai 6 Dec 2015

          @foresmac @ddribin They also want the UPC from the original packaging, whereas I only have the receipt.

          0 replies 0 retweets 0 likes
        4. Dave Dribin ‏@ddribin 6 Dec 2015

          @mjtsai @foresmac Yeah, I didn't even bother checking warranty. Figured it would be a PITA. Who keeps receipts and/or UPCs for light bulbs?

          0 replies 0 retweets 0 likes
        5. Michael Tsai ‏@mjtsai 8 Dec 2015

          @ddribin @foresmac So it turns out that, despite what the warranty says, Cree is going to send me a new bulb without returning the old one.

          0 replies 0 retweets 1 like
        6. Dave Dribin ‏@ddribin 8 Dec 2015

          @mjtsai @foresmac Nice! Did you file a support ticket or something? I'm not sure if I already threw mine out.

          0 replies 0 retweets 0 likes
        7. Michael Tsai ‏@mjtsai 8 Dec 2015

          @ddribin @foresmac Yes, just filled out the support form on their Web site.

          0 replies 0 retweets 1 like
        8. Dave Dribin ‏@ddribin 8 Dec 2015

          @mjtsai @foresmac Thanks! That's encouraging.

          0 replies 0 retweets 0 likes
        9. Chris Foresman ‏@foresmac 8 Dec 2015

          @ddribin @mjtsai Seems like it would probably be cheaper for them to just ship it out than have someone handling all the returns…

          0 replies 0 retweets 0 likes
        1. Jonathan Wight ‏@schwa 6 Dec 2015 Berkeley, CA

          @mjtsai @ddribin I’ve had a few Cree bulbs die on me

          0 replies 0 retweets 0 likes
        2. Dave Dribin ‏@ddribin 6 Dec 2015

          @schwa @mjtsai I've had 1 Cree and 1 Philips die within a year.

          0 replies 0 retweets 0 likes

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