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I've heard it said that causing benefit is very difficult, so it is best to avoid causing harm. To my knowledge, the safest way to achieve this is by aligning with warmth and kindness.
But - one can't just be kind out of a rejection of unkindness. Its so easy to say or think, and yet we have all these patterns which can make kindness difficult. Kindness emerges when we really look & see patterns of unkindness, with a light touch, with a sense of humour.
I suspect that maintaining the motivation to be kind, to align with warmth over time is what allows people to grow more kind - little by little, the unkindness becomes more obviously silly and the kindness becomes more and more natural. NB: kindness ≠ weakness.
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