This also goes for community managers & support staff in any field, really. It's not that person's fault the company messed up & insulting them won't help to fix the issues you're having. Be kind to them, they sometimes have to listen to angry people all day!https://twitter.com/SwiftOnSecurity/status/981563814163476480 …
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Replying to @miracleofsound
Community teams are some of the most talented and amazing folks I know and I am always humbled by what they do. I couldn't do it.
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Replying to @StevieJoyCole
Me either! I'd get too upset lol
10:01 AM - 4 Apr 2018
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