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miracleofsound's profile
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@miracleofsound

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@miracleofsound

Producer/songwriter/singer from Ireland. 300 million Youtube views, 150 million Spotify streams & rising!

Ireland
youtube.com/user/miracleof…
Joined June 2010

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    Gav‏Verified account @miracleofsound 4 Apr 2018

    Gav Retweeted SwiftOnSecurity

    This also goes for community managers & support staff in any field, really. It's not that person's fault the company messed up & insulting them won't help to fix the issues you're having. Be kind to them, they sometimes have to listen to angry people all day!https://twitter.com/SwiftOnSecurity/status/981563814163476480 …

    Gav added,

    SwiftOnSecurity @SwiftOnSecurity
    Adulting 101: Don't insult the tech support of the stupid company. Email the tech, thank THEM for their help, and then list off every issue you've had with the piece of trash product and ask it get sent to their product management team.
    Show this thread
    9:10 AM - 4 Apr 2018
    • 35 Retweets
    • 152 Likes
    • Dr. Dr. Cr4zy Crocklepy __ Knittybun 🦉🦉🦉 Silanae Maarit Mustonen Vince G. Schattendelphin
    9 replies 35 retweets 152 likes
      1. New conversation
      2. Cuquito‏ @cuquito_rh 4 Apr 2018
        Replying to @miracleofsound

        I get that,treat everyone with respect but sometimes that respect is not repayed. I’m having problems with UPS right now and it’s always on us to show we did everything right and they expect you to jump thru hoops for them.not gonna lie I’m pretty mad.

        1 reply 0 retweets 1 like
      3. drownedsummer‏ @RobertEcafBaker 4 Apr 2018
        Replying to @cuquito_rh @miracleofsound

        I work in tech support. But the tech support also need to be able to identify a customer issue and an issue with their systems and be able to acknowledge there is an issue.

        1 reply 0 retweets 1 like
      4. Show replies
      1. Sebastiaan RS‏ @RsSebastiaan 4 Apr 2018
        Replying to @miracleofsound

        I get this, I do, but I had to explain to my internet support guy the difference between byte and bit..

        0 replies 0 retweets 0 likes
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      1. ghoultari‏ @Moltari 4 Apr 2018
        Replying to @miracleofsound

        This is the trick I use every time I need it

        0 replies 0 retweets 0 likes
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      1.  🌈Robb (He/Him)‏ @Rkiver 4 Apr 2018
        Replying to @miracleofsound

        I provide tech support for schools. You'd be surprised how often teachers forget that I control their systems, and hurling abuse at me for the fact your windows 98 program would not work with the latest won't solve the problems.

        0 replies 0 retweets 0 likes
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      1. Randall Gigliotti‏ @Tremp20k 4 Apr 2018
        Replying to @miracleofsound

        As a help desk tech, Please god this

        0 replies 0 retweets 0 likes
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      1. New conversation
      2. Stevie Cole  🌘 ✨‏ @StevieJoyCole 4 Apr 2018
        Replying to @miracleofsound

        Community teams are some of the most talented and amazing folks I know and I am always humbled by what they do. I couldn't do it.

        1 reply 0 retweets 0 likes
      3. Gav‏Verified account @miracleofsound 4 Apr 2018
        Replying to @StevieJoyCole

        Me either! I'd get too upset lol

        0 replies 0 retweets 1 like
      4. End of conversation
      1. Ben‏ @DragonNexus 4 Apr 2018
        Replying to @miracleofsound

        And you know what? People in a customer service job are much more likely to try to help you if you're nice. Whoda thunk it? Be nice to someone...and they'll want to be nice to you!!

        0 replies 0 retweets 0 likes
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