Chairlift thoughts:
Getting someone to pay for your product is not validation!
To succeed long-term you’re going to need usage and satisfaction from your customers.
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At the end of the year, you want customers to be thinking: “I can’t live without [this product] in my life.”
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You need to become so valuable, they’ll stick with you year after year (and ignore all the alternatives).
@intercom has done a good job of this.Pokaż ten wątek -
Instead of “Net Promoter Score” I’d like to propose “Net Renewer Score:” How likely is it that our users will renew their subscription? Are they satisfied with the service they’re getting? How much are they using the product?
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Nowa rozmowa -
Wydaje się, że ładowanie zajmuje dużo czasu.
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