It's easy to rationalize the ethics of what we're selling when there's $$$ involved.
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This is my big issue with ‘Hooked’ —
@nireyal argues that it’s ok to make an addictive product if it’s good for the user. Who judges that? I’ve never met a founder that doesn’t deceive themselves about their product’s beneficial qualities -
Yup. Exactly. (Tweets like this make me feel like I belong in the EU lol)
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Very hard to quantify as everyone has different evaluations of what a “better” life looks like. Coke drinkers may increase their experiential happiness by 5% each day whilst losing 5% of their lifetime. Which is better is up to the person to decide.
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I agree with your point though, something we should all think about more. Comes back down to what you say, people buy what they want not what they need. In a rational buyers market each can be left to choose their own adventure, but addictions & irrationality complicate things.
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This is a difficult conversation to have as we all have different standards for what makes people's lives better. Most consumers don't buy what makes their lives better, they buy what they want.
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Another way to look at it: “Does the world need more Coca-Cola?” For investors, employees, and owners the answer will alway be “yes!” But, objectively, the world could probably do with less Coke.
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I wrote a book about health but I still think there's utility in Coca Cola. Same goes for Cheetos and Snickers. If used on an extremely seldom basis, these products can enrich an experience. One could also argue there's nothing good about alcohol, but that's simply untrue.
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Interesting question. On one hand HelpSpot could go away and lots of other choices. On the other if all the HelpSpot like things went away and only Zendesk left that would indeed be worse for many people/companies.
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Technology amplifies your biz decisions. Think about Apple’s decision to offer “in-app purchases” vs offering upgrade pricing. They chose in-app purchases, so now people can spend $3,000 on digital gemstones. https://youtu.be/4Y4YSpF6d6w
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Wydaje się, że ładowanie zajmuje dużo czasu.
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