What’s the biggest thing you’ve learned about #SaaS churn lately? Podcasting with @daverodenbaugh in a few all about it.
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Nice. I like the forward-looking indicator there. Tougher to quantify, but I agree that usage is key
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Usage can be quantified. Especially helpful when segmented by cohort and paired with nps score.
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@mijustin Activation is everything... at least it feels that way. -
what have you done that’s driven this a lot in the right direction?
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