This post was inspired by the #JTBD customer journey.
Here's another (embarrassing) case study from 2014:
https://justinjackson.ca/my-embarrassing-itunes-receipt/ …
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Thanks. Twitter will use this to make your timeline better. UndoUndo
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Nailed this one mate. Nice one. Wonder how many extra sales Pete gets?
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Me too!
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Lots of emails in my inbox about this post.