Prediction: In the SMB market there will be a shift away from fragmented SaaS (customers using 20+ apps) to SaaS with more features.
here's an example:
@highrise just added bulk-email. It's foreseeable that many of their customers would stop using MailChimp.
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only if they nail it though. Like your recent exp with Instagram stories vs Snapchat. Otherwise switching cost is too high.
Thanks. Twitter will use this to make your timeline better. UndoUndo
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