Ultimately, building great software is about having empathy: showing that you care about the user, and really understand their pain.
@joshilewis @orenellenbogen yes! That's something we need to think about as makers.
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@mijustin@orenellenbogen does our mental model of the system align with that of the user, and what is the impact if it doesn't? -
@joshilewis@mijustin hmmm interesting. Never thought of it like that. - Show replies
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