I use a lot of SaaS apps. The #1 thing I want from most of them are useful summary reports sent to my inbox.
@IanGertler I haven't. 37signals has us locked in with Basecamp + Highrise + Campfire (in the suite). Switching costs too high.
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@mijustin I can understand & appreciate that, Justin. If you have a few spare moments, I'd love your thoughts on Kona as a power SaaS user. -
@IanGertler I'd say your #1 challenge will be sales related (not feature related). Getting people to switch is hard. Value must be > pain. - Show replies
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