So good: 12 reasons to say "no" to new features in your product (by @destraynor) http://buff.ly/14R9Zbm
@scdaustin @destraynor yes! For our team it's meant we say yes to whatever solves the biggest pain, for most of our users.
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@mijustin customer pains are a powerful motive. Reasoning emotional versus rational feedback is challenging. -
@scdaustin for people that are in our app every day, I can talk to many of them and get a pretty good idea of what is the biggest pain. - Show replies
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