I have to keep reminding myself: users don't care about tools or features. They care about outcomes.
@SweatingCommas yes! I've seen that motivation come up over and over again. (or were you being sarcastic?) ;)
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@mijustin no, I'm totally serious. It's my customer service mindset, but it certainly applies to product development, too. -
@SweatingCommas yes. Printable reports are often important to users: they want something they can bring to meetings and say "I did this!"
End of conversation
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