Argh. Ok. I'm in the market for a new customer support app (live chat + email). We're on Kayako right now and we've now had ~4 hours of downtime. Everyone seems to recommend HelpScout. Anything else I should look at? (I'm making a decision today)
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Ok.
@helpscout seems to be getting the most recommendations. Signing up now. I'll report back!
pic.twitter.com/6K0mQysQPE
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Live chat (on mobile) is pretty important to us. (I like being able to answer customers really fast, even if I'm sitting on a ski lift!
)
So I'm going to try @crisp_im next.pic.twitter.com/vWH0xsG4AJ
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Alright, I'm testing
@crisp_im out (live) on http://transistor.fm . Want to come chat with me and help me test it out? (Happy to answer your
podcasting questions as well
)pic.twitter.com/20GGNLz5oL
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Pro tip: you can wrap the Crisp js on an onScroll event listener to make the site load faster (since you aren’t loading the chat until the user scrolls)
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Pro pro tip: that will cause jank. Better wait a few hundred milliseconds or wrap it in a requestIdleCallback (with Polyfill).
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It'll only cause jank if you make the event wait on the code, if I remember correctly there was a wait to detach it so it doesn't affect scroll
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That passive scroll listeners and yes, use them. But the jank is caused by DOM operations so that’s why you have to wait a little longer.
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This is what we were doing with Kayako:https://gist.github.com/mijustin/79c476b2f8e69f474691a9081e74d4f2 …
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W odpowiedzi do to @mijustin@kilianvalkhof i jeszcze
Would you put a
@yac widget on your site to voice message with your customers? We hook ours up to Zendesk for full ticketing too. Customer support at the speed of voice1 odpowiedź 0 podanych dalej 2 polubione -
We already support voice message, no need of external plugins
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