Argh. Ok. I'm in the market for a new customer support app (live chat + email). We're on Kayako right now and we've now had ~4 hours of downtime. Everyone seems to recommend HelpScout. Anything else I should look at? (I'm making a decision today)
We’ve had it for 3 years, and it’s felt pretty significant. Generally, even as a small team, we’re able to respond pretty quickly. We often triage chats “on the go” on the Kayako mobile app.
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The feedback we got from customers on live chat was super useful to us early on. Over time we found that email is a better fit for supporting developers.
Dziękujemy. Twitter skorzysta z tych informacji, aby Twoja oś czasu bardziej Ci odpowiadała. CofnijCofnij
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I get that and I agree that there is a use case. We will add live chat at some point but I think it's something most people want but actually very few really need. We focused on the docs part since this is something others don't do well.
Dziękujemy. Twitter skorzysta z tych informacji, aby Twoja oś czasu bardziej Ci odpowiadała. CofnijCofnij
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Wydaje się, że ładowanie zajmuje dużo czasu.
Twitter jest przeciążony lub wystąpił chwilowy problem. Spróbuj ponownie lub sprawdź status Twittera, aby uzyskać więcej informacji.
building


. Not to mention all the „hey“ and „hi“ messages you get all day 