This whole thing is antithetical to the spirit of the open web. Remember when we wanted to index REAL information? The LEAST these platforms (Yelp, Grubhub, Google) can do is show a real phone number for a local business.
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Justin Jackson podał/a dalej Dan Price
The restaurant industry needs open source. Think about how open source helped level the playing field for indie tech businesses. Every tech entrepreneur benefits from free software. Why should low margin restaurants be any different? https://twitter.com/danpriceseattle/status/1251667344155217921?s=21 …https://twitter.com/DanPriceSeattle/status/1251667344155217921 …
Justin Jackson dodał/a,
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Grubhub is not “adding value” here. They’re taking advantage of a business sector that has razor-thin margins, and is barely keeping its head above water. They’re going to growth-hack their way to destroying the livelihood of all their customers.
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App developers complain when Apple takes a 30% cut of sales. But the profit margins on software are often 80%+. Typical restaurant profits margins are 5%!!! (Grubhub charges 15-30%!)pic.twitter.com/ol4EMPnS5i
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Jackasses (like me) in the tech sector think we’re “super awesome entrepreneurs.” But we’re beniftting massively from open source and low fixed-costs. And, with our high profit margins, we also have the luxury of making a few mistakes! Brick-and-mortar businesses can’t.
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All of you startup folks saying “just let the free market work” love to ignore all the free open-source tech we get to use to run our businesses. (Not to mention the open protocols we depend on; many of which were funded by the government and academia)
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Arguably, if it weren’t for TCP/IP, HTTP, SMTP, etc being free (and open) protocols, web app profit margins would be as low as any other business. Our “rents” are low because we get a lot for free. If restaurants didn’t have to pay their rent, they’d have good margins too!
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W odpowiedzi do @mijustin
I agree with your statements here, but I don’t understand the comparison to the open web, open standards, and open source. I don’t think what GrubHub is doing would in any way be solved by the restaurant industry using open source.
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Now, if restaurants managed their own online presences & used open standards to put their menus & contact info on their own websites so that other services could scrape that & make it available for customers to easily contact the restaurant & place orders, I’m on board with that.
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But that would be freeing to the industry and detrimental to GrubHub’s business. Many restaurant owners/managers are not very tech savvy. They need to pay someone to manage this stuff for them.
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I’ve been building sites for local shops for free on Carrd. It’s all most shops need, and we typically only need to update them 1-2 times per year. It’s saved them thousands of dollars.
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That’s good. The problem is that customers tend to gravitate toward marketplaces that give the illusion of choice. We go to Amazon because they will have countless options for anything we need. We go to GH because they have all the restaurants. So individual sites only go so far.
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What’s required, I think, is a tech company willing to build and maintain a platform for small businesses to sell cooperatively online. GrubHub but owned by the restaurants with the tech company just getting a simple fee from each rather than a cut of every order.
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