Want to know how to stand out in 2019?
Don't use chatbots.
People are continuously surprised that I personally answer live chats on @TransistorFM, and replies to my email newsletter.pic.twitter.com/LEBIzk6wKi
Możesz dodawać lokalizację do Twoich Tweetów, jak miasto czy konkretne miejsce, z sieci lub innych aplikacji. W każdej chwili możesz usunąć historię lokalizacji swoich Tweetów. Dowiedz się więcej
When I use the chatbot I am looking for immediate chances to solve my problem. It’s so bad to get a faq whatever link in a chat
Agreed. If no one is around on there end, would you rather just get no answer for hours, or an answer from a bot that might be what you were looking for? Good implementations will still assign the conversation to a human so that when they are available they can still follow up.
Alternatively, there have been tons of folks that have said “X company’s support sucks. I reached out X hours ago and still no response.” Again, bots can help point you in the right direction whether that’s an answer or a human that can “delight” you.
Yes, the flipside is a bad customer service experience (no response, or a response that takes a long time). It's hard for me to invest in tech/experiences that haven't personally delighted me. When I experience an awesome bot chat, I might change my mind!
Twitter jest przeciążony lub wystąpił chwilowy problem. Spróbuj ponownie lub sprawdź status Twittera, aby uzyskać więcej informacji.