Want to know how to stand out in 2019?
Don't use chatbots.
People are continuously surprised that I personally answer live chats on @TransistorFM, and replies to my email newsletter.pic.twitter.com/LEBIzk6wKi
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Interactions like these are why I think @TransistorFM will invest in customer support for our first hire.
Customer support is marketing + sales + retention + a feature all in one.pic.twitter.com/Piiqpz6lCS
When's the last time you heard someone say "I had a delightful conversation with a chatbot?" Even when they're "done well," chatbots don't generate word of mouth for your product (which is what you want, especially early on).
And actually they're happy to pay for that service. Not for the tool/app. So you can be more expensive solution, and people would still pay, cause of that service. But the downside is that it's not easily scalable, ironically it works mostly for solo indiehackers or small teams.
It took me way too many years for my younger self to finally learn this.
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