People now expect bots by default, so when a real human shows up, it instantly sets you apart.
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When you've launched a new product, your advantage is in delighting people when they show up. The easiest "no code" way to do that is by answering their questions as fast as you can.pic.twitter.com/apG5rHZKXy
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That aspirational "self-serve app" where customers sign up and never need help is mostly a myth. People want "Software as a Service" (with a heavy emphasis on the "Service" part).
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Interactions like these are why I think
@TransistorFM will invest in customer support for our first hire. Customer support is marketing + sales + retention + a feature all in one.pic.twitter.com/Piiqpz6lCS
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When's the last time you heard someone say "I had a delightful conversation with a chatbot?" Even when they're "done well," chatbots don't generate word of mouth for your product (which is what you want, especially early on).
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How much time does that take you, say weekly? And how often are you not able to respond within a ‘reasonable’ time frame?
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For live chat, our site says: "responses within 2 hours" but generally I try to respond immediately if I'm at my computer (9am-5pm Pacific).
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A bit broad though. Chatbots as your only channel is poor form. Chatbots as a way to direct users to the right answer or human is a solid strategy. Plus, it’s a great way to get feedback from users when you’re not around. A lot of useful use cases if you implement correctly.
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But yes, you should absolutely be engaging with your users as much as possible.
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Thanks. Chat boys are the worst. We played with technology for clients but all those workflows are better with a form.
Dziękujemy. Twitter skorzysta z tych informacji, aby Twoja oś czasu bardziej Ci odpowiadała. CofnijCofnij
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Wydaje się, że ładowanie zajmuje dużo czasu.
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People are continuously surprised that I personally answer live chats on