Do low paying customers churn and complain more?https://www.pscp.tv/w/b4TNQDM4NTU1MXwxT3lLQXB3Z2prYXhiOdZUXTsvP9MKJVwbMYOlLBV0sQ5puEau-miWUFfHetI= …
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Thanks - our ARPU is also deceiving at first glance; we have significantly larger Enterprise tiers, so I expect ARPU to *decrease* as we grow. Expansion Revenue for us is entirely feature specific & based on customer segmentation; not necessarily customer success. For example:
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Seg 1: When artists start doing more shows and need more tools, they start hiring agents/managers as well (unique to industry). As they shift work to others who likely need larger plans, it’s entirely possible touring artists themselves stay on a smaller tiers. Sound familiar?
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Nowa rozmowa -
Wydaje się, że ładowanie zajmuje dużo czasu.
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From our experience, we agree with the assumption that "the market you choose matters a LOT - maybe more than anything else."
I believe market is the lever, not the price.
Quick example:
Like Transistor, it looks like most of your customers are on the lowest paid tier.
Do you think, in the future, you'll see more expansion revenue?