If you’re wondering what it’s like to be a new SaaS founder:
Most of it is doing customer support!
Wake up in the morning: answer email.
Get to the office: reply to live chat.
Before I go to bed: solve a problem.
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I love helping our customers, so I’m happy to do it.
But...
This isn’t for everyone.
In the beginning it’s up to the founder to make the experience great.
If you don’t like answering ~10-30 support requests a day, don’t bootstrap a SaaS!6 odpowiedzi 1 podany dalej 48 polubionychPokaż ten wątek -
W odpowiedzi do @mijustin
Not sure that’s universal. Sifter did 3-5 daily, and I could have cut that down significantly with self-service trial extensions.
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W odpowiedzi do @garrettdimon @mijustin
Same with Bidsketch...very little support daily. About to find out what that’s like with Docsketch :)
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Same with Churn Buster
Higher price point > fewer customers to hit same revenue milestones > slower growth in support load1 odpowiedź 0 podanych dalej 2 polubione -
Again, good for you folks.
In the past, I have seen higher price point correlate with fewer support requests, but it's not true in every situation.
Regardless, this is the market I'm in, so I've got to deal with my reality: quite a bit of inbound.4 odpowiedzi 0 podanych dalej 1 polubiony -
Right. I think that was the point...varies a lot, so I wouldn't say that if you don't want to do a lot of support don't bootstrap SaaS
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True. You folks are definitely having a different experience.
But it feels like answering incoming messages, requests, billing fixes, bug reports, DMs, and sales questions is the norm for many SaaS founders.
This is the 3rd SaaS I've worked for. All 3 had lots of inbound.
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Definitely common...so is the other way. I talk and compare with other SaaS founders because it's an interesting topic, and it seems like there's a lot in both camps :) Would be interesting to have a higher level study that would be able to identify attributes of higher support
0 odpowiedzi 0 podanych dalej 2 polubioneDziękujemy. Twitter skorzysta z tych informacji, aby Twoja oś czasu bardziej Ci odpowiadała. CofnijCofnij
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Wydaje się, że ładowanie zajmuje dużo czasu.
Twitter jest przeciążony lub wystąpił chwilowy problem. Spróbuj ponownie lub sprawdź status Twittera, aby uzyskać więcej informacji.
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