If you’re wondering what it’s like to be a new SaaS founder:
Most of it is doing customer support!
Wake up in the morning: answer email.
Get to the office: reply to live chat.
Before I go to bed: solve a problem.
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I love helping our customers, so I’m happy to do it.
But...
This isn’t for everyone.
In the beginning it’s up to the founder to make the experience great.
If you don’t like answering ~10-30 support requests a day, don’t bootstrap a SaaS!6 odpowiedzi 1 podany dalej 48 polubionychPokaż ten wątek -
W odpowiedzi do @mijustin
Not sure that’s universal. Sifter did 3-5 daily, and I could have cut that down significantly with self-service trial extensions.
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W odpowiedzi do @garrettdimon @mijustin
Same with Bidsketch...very little support daily. About to find out what that’s like with Docsketch :)
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We average 10 daily support requests across five apps (
@sifterapp,@pulseapp,@ballparkapp,@curatedhq and@TemperApp). Good help docs but not very much automation, and b2b focus help keep volume low. Mondays and Fridays generally have a little more volume.1 odpowiedź 0 podanych dalej 2 polubione -
W odpowiedzi do to @jdgraffam @earthlingworks i jeszcze
Main reason is our apps just aren’t that hard to use, and we’ve focused on streamlining the onboarding experiences.
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Yup. It depends on a number of factors. Back in 2014, Basecamp was getting 2,000 emails a day (ref: https://freshdesk.com/customer-service-stories/basecamp-blog/ …) We also use live chat, which has dramatically increased the amount of inbound we get. I'm OK with that for now because I'm eager to hear from folks.
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