If you’re wondering what it’s like to be a new SaaS founder:
Most of it is doing customer support!
Wake up in the morning: answer email.
Get to the office: reply to live chat.
Before I go to bed: solve a problem.
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Right. I think that was the point...varies a lot, so I wouldn't say that if you don't want to do a lot of support don't bootstrap SaaS
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True. You folks are definitely having a different experience. But it feels like answering incoming messages, requests, billing fixes, bug reports, DMs, and sales questions is the norm for many SaaS founders.
This is the 3rd SaaS I've worked for. All 3 had lots of inbound. - Pokaż odpowiedzi
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For sure. I only wanted to share that it wasn't universal. Fear of support almost chased me away from doing Sifter in the first place. That said, I think there's a whole slew of subtlety for more discussion here. :)
Dziękujemy. Twitter skorzysta z tych informacji, aby Twoja oś czasu bardziej Ci odpowiadała. CofnijCofnij
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We have plenty of support requests at ConvertKit, so you're certainly not alone in running a higher support business!
Dziękujemy. Twitter skorzysta z tych informacji, aby Twoja oś czasu bardziej Ci odpowiadała. CofnijCofnij
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Stop complaining about it .
Dziękujemy. Twitter skorzysta z tych informacji, aby Twoja oś czasu bardziej Ci odpowiadała. CofnijCofnij
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Wydaje się, że ładowanie zajmuje dużo czasu.
Twitter jest przeciążony lub wystąpił chwilowy problem. Spróbuj ponownie lub sprawdź status Twittera, aby uzyskać więcej informacji.
building
But...
This isn’t for everyone.
In the beginning it’s up to the founder to make the experience great.
If you don’t like answering ~10-30 support requests a day, don’t bootstrap a SaaS!
In the past, I have seen higher price point correlate with fewer support requests, but it's not true in every situation.
Regardless, this is the market I'm in, so I've got to deal with my reality: quite a bit of inbound.