If you’re wondering what it’s like to be a new SaaS founder:
Most of it is doing customer support!
Wake up in the morning: answer email.
Get to the office: reply to live chat.
Before I go to bed: solve a problem.
Currently, it's hard work, but I can see how valuable it is (for Jon and I as founders) to do customer support.
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ya it’s definitely super important
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YES! Almost all of the new features I've built for
@WPDispensary since it launched are based on support requests. There's gold for founders in those support requests
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